Mobility Work · 2022 · Freelance
Rethinking industrial maintenance
Mobility Work is the first community-driven CMMS platform. Technicians use it to plan, track and document their interventions directly from the field, on a tablet on the shop floor.
I designed the whole product, working day to day with the product team and the developers. Analytics dashboard, preventive scheduling, equipment records, a mobile app for the field. All of it based on feedback from the teams at Danone, L'Oreal and SKF.
Tasks
1 176
Activities
415
Time spent
888h
Avg. time
2h08
Top 10 tasks
Figma frame — Dashboard / Task analysis · 1440 × 810
Role
Freelance Product Designer
Scope
UX Research, Product Design
Platforms
Desktop web & mobile app
Tools
Figma, field testing
The product
Mobility Work is the first community-driven CMMS (computerized maintenance management system) platform. Technicians use it to plan, track and optimize their interventions from the field, on a tablet on the shop floor.
With the product team, we were aiming for an interface as simple as Le Bon Coin for processes as heavy as SAP PM. No training, and deployable in two days.
Research-driven design
Every improvement started with a signal from the field. Tickets passed on by the support team, interviews with technicians, days spent watching people work in factories. The interface came after.
Field feedback
Prioritizing by impact with the product team
Rapid prototyping
Testing with real technicians
Iteration, then rollout with the developers
The maintenance dashboard
On the manager side, you need the whole picture. Interventions, critical equipment, KPIs. Urgent things have to stand out without flooding the screen.
Figma frame — Preventive scheduling / Gantt view · 1440 × 700
Figma frame — Equipment record / History · 1440 × 700
The field experience
Technicians use the app on mobile in the workshop. Large touch zones, critical info first, actions you can reach with one hand. Scan a QR code, view history, create an intervention in 30 seconds.
Activity feed
Task detail
Completion
Figma frames — Field mobile app · 360 × 780
Design choices
Every decision was tested with technicians in the field. Their shop-floor constraints became the design rules.
Zero training
An interface as intuitive as Le Bon Coin. A technician who has never used a CMMS should be able to create an intervention in under a minute.
XXL touch zones
Technicians wear gloves or have oily hands. Minimum 48px for every interactive zone, generous spacing between actions.
Color coding by priority
Red for a critical failure, orange for preventive maintenance, green for a resolved incident. Readable without reading the text, even from two meters away from the tablet.
Progressive disclosure
The technician sees the essentials first. What, where, how urgent. Technical detail opens on demand, not before.